WEBSITE TERMS AND CONDITIONS
Effective Date: August 2026
These Website Terms and Conditions govern the use of the Greater Sudbury Prime Storage / Prime Self Storage Solutions website and any online services made available through it.
By accessing this website, making an online reservation, renting a storage unit or parking space, or submitting a payment through the website, you agree to these Terms and Conditions.
1. About Greater Sudbury Prime Storage
Greater Sudbury Prime Storage is a locally owned and operated storage facility located at:
200 Notre Dame Street West
Azilda, Ontario P0M 1B0
Telephone: (705) 665-1045
We provide a variety of storage services, including heated indoor storage, unheated drive-up storage, bulk storage, outdoor vehicle and trailer storage, boat and RV storage, commercial storage, document storage, and space for customer-owned sea cans or shipping containers.
2. Website Use
The information on this website is provided to assist customers in learning about our facility, checking availability, making reservations or rentals, managing their accounts and making payments.
Users agree not to misuse the website, attempt to gain unauthorized access to any account or computer system, interfere with the operation of the website, or use the website for fraudulent or unlawful purposes.
3. Storage Unit and Parking Availability
Storage units, parking spaces and other storage areas are subject to availability.
Unit sizes and dimensions shown on the website are approximate.
Photographs, illustrations and 3D representations are intended to provide a general indication of size and appearance and may not depict the exact unit being rented.
Availability is not guaranteed until a rental has been completed and confirmed.
4. Pricing
Rental rates, fees, taxes, deposits and other charges shown on the website are subject to the applicable rental agreement and may change from time to time.
Applicable HST will be added where required.
The price and terms confirmed when a rental transaction is completed will apply subject to the rental agreement.
5. Rental Agreement
A website reservation or payment does not replace the customer’s storage rental agreement.
All storage customers are subject to the terms of the applicable rental agreement. If there is a conflict between general information on this website and a signed rental agreement, the rental agreement will govern, subject to applicable law.
6. Month-to-Month Rentals
Unless otherwise agreed in writing, storage rentals are generally offered on a month-to-month basis.
Customers remain responsible for rent and other charges until their rental has been properly terminated in accordance with their rental agreement.
7. Payments
Customers may make payments through the payment methods made available by Greater Sudbury Prime Storage.
Online payments may be processed through third-party payment technology and payment-processing providers.
Customers are responsible for ensuring that their account and payment information is accurate and that sufficient funds or credit are available for authorized payments.
Customers should contact Greater Sudbury Prime Storage promptly if they believe a payment has been processed incorrectly.
8. Automatic or Recurring Payments
Where a customer voluntarily authorizes recurring credit-card or other automatic payments, Greater Sudbury Prime Storage may process amounts owing in accordance with that authorization and the customer’s rental agreement.
Customers remain responsible for keeping their payment information current.
Cancellation of an automatic payment method does not by itself terminate a storage rental or eliminate amounts otherwise owing.
9. Facility Access
Tenant access is generally available:
7 days a week
8:00 a.m. to 8:00 p.m.
Office hours are generally:
Monday to Friday
8:00 a.m. to 4:30 p.m.
Hours may occasionally change because of holidays, maintenance, emergencies, weather, security concerns or other circumstances.
Access to the facility may also be restricted where permitted under a customer’s rental agreement, including where an account is not in good standing.
10. Security and Access Control
Greater Sudbury Prime Storage uses security measures that may include:
- gated access;
- individual keypad access codes;
- entry and exit activity logging; and
- 24/7 video surveillance.
These measures are intended to assist with facility security but are not a guarantee against theft, loss, damage or unauthorized activity.
Customers must keep their access codes confidential and must not permit unauthorized persons to use their access credentials.
11. Customer Property
Customers are responsible for determining whether a storage unit, parking space or storage area is appropriate for the property they intend to store.
Customers are responsible for securing their own property and maintaining any insurance coverage they consider necessary or that may be required under their rental agreement.
Greater Sudbury Prime Storage does not represent that its security systems constitute insurance or a guarantee against loss or damage.
12. Prohibited Items and Activities
Customers may not use the facility or storage space for unlawful purposes.
Items that are illegal, hazardous, explosive, highly flammable, environmentally dangerous, perishable or otherwise prohibited by the rental agreement may not be stored.
Storage units are not residential premises and may not be used for living, sleeping or habitation.
Additional restrictions may be contained in the applicable rental agreement.
13. Vehicle, Boat, RV and Trailer Storage
Customers using outdoor parking or storage areas are responsible for ensuring that vehicles, boats, trailers, RVs and equipment are properly registered, insured and maintained where required by law or by their rental agreement.
Customers must provide accurate information about the item being stored and keep Greater Sudbury Prime Storage informed of material changes.
14. Sea Cans and Shipping Containers
Customer-owned sea cans and shipping containers may be accepted only in approved areas and are subject to availability, facility requirements and management approval.
Customers are responsible for the condition, contents, placement and removal of their containers and for complying with the applicable rental agreement.
15. Deliveries and Packages
Greater Sudbury Prime Storage may, by prior arrangement, accept deliveries or packages for storage tenants.
Acceptance of a delivery does not make Greater Sudbury Prime Storage responsible for the condition, completeness, suitability or contents of the shipment.
Customers should make appropriate arrangements with management before directing deliveries to the facility.
16. Locks
Greater Sudbury Prime Storage provides locks for storage units where applicable. A refundable lock deposit may be required in accordance with the rental agreement. The deposit may be refunded after the rental has ended and the lock has been returned, provided the customer’s account is paid in full and any applicable conditions have been satisfied.
17. Website Accuracy
We make reasonable efforts to keep website information current and accurate. However, errors, omissions or temporary inaccuracies may occur.
Customers should contact us if confirmation of a particular unit size, feature, price, availability or service is important to their rental decision.
18. Third-Party Services and Links
The website may use or link to services provided by third parties, including payment processors, storage-management technology providers, mapping services and social-media platforms.
Those third parties may have their own terms and privacy practices.
19. Intellectual Property
Unless otherwise stated, the website’s business name, text, photographs, graphics, logos and other original content are owned by or licensed to Greater Sudbury Prime Storage and may not be reproduced for commercial purposes without permission.
20. Limitation of Website Liability
Greater Sudbury Prime Storage is not responsible for losses arising solely from temporary website outages, internet interruptions, third-party service failures or website errors beyond its reasonable control.
Nothing in these Terms and Conditions excludes or limits any right or remedy that cannot lawfully be excluded or limited.
21. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy and applicable privacy law.
22. Refunds
Refunds and cancellations are governed by our Refund and Cancellation Policy, the applicable rental agreement and applicable law.
23. Changes to These Terms
Greater Sudbury Prime Storage may update these Website Terms and Conditions from time to time.
The current version will be posted on the website with an updated effective date.
24. Governing Law
These Terms and Conditions are governed by the laws applicable in the Province of Ontario and Canada.
25. Contact Us
Questions regarding these Terms and Conditions may be directed to:
Greater Sudbury Prime Storage
200 Notre Dame Street West
Azilda, Ontario P0M 1B0
Phone: (705) 665-1045
Email: payments@greatersudburyprimestorage.ca