Refund & Cancellation Policy
Effective Date: August 2026
Greater Sudbury Prime Storage wants its payment, cancellation and refund practices to be clear to customers.
This Refund and Cancellation Policy applies to payments made through our website, customer portal, office or other approved payment methods. It should be read together with the customer’s rental agreement.
1. Storage Rent
Storage rent is generally charged in advance for the applicable rental period.
Once a rental period has begun and the storage unit, parking space or other rented area has been made available to the customer, rent for that rental period is generally non-refundable and is not prorated for unused days, except where required by law or otherwise approved by Greater Sudbury Prime Storage.
Customers should therefore plan their move-out date with their billing date in mind.
2. Month-to-Month Rentals
Most storage rentals are month-to-month unless otherwise agreed.
Ending a rental does not automatically result in a refund of rent already paid for a rental period that has begun.
Customers remain responsible for following the move-out and notice requirements contained in their rental agreement.
3. Cancellation Before Move-In
If a customer completes an online rental or makes a payment but needs to cancel before taking possession of or accessing the unit or space, the customer should contact Greater Sudbury Prime Storage as soon as possible.
Where the rental period has not begun and the unit or space has not been accessed, eligible prepaid rent may be refunded, subject to the rental agreement and any amounts that were clearly identified as non-refundable when the transaction was completed.
4. Prepaid Rent
Customers who voluntarily pay rent for multiple future rental periods should contact us before moving out.
Amounts relating to rental periods that have already begun are generally non-refundable.
Any refund of amounts attributable solely to future rental periods that have not yet begun will be determined in accordance with the rental agreement, the circumstances of the payment and applicable law.
5. Duplicate or Incorrect Payments
If a customer believes that the same payment was processed twice; an incorrect amount was charged or a payment was processed in error, the customer should contact us promptly.
Verified duplicate or processing-error payments will be corrected and, where appropriate, refunded to the original payment method.
6. Lock Deposits
Where a refundable deposit has been collected for a lock, the deposit may be refunded after the rental has ended, provided the lock has been returned, the customer’s account is paid in full, and any other applicable conditions in the rental agreement have been satisfied.
7. Outdoor Parking, Vehicle Storage and Sea-Can Storage
Payments for outdoor parking, vehicle storage, boat or RV storage, trailer storage and sea-can/shipping-container storage are subject to the same general rental-payment and refund principles described in this policy unless a separate written agreement provides otherwise.
8. Refund Method
Approved refunds will normally be returned using the original method of payment where reasonably possible.
Processing times after a refund is issued may depend on the customer’s financial institution or payment-card provider.
9. Credit-Card Disputes
Customers who believe a payment is incorrect are encouraged to contact Greater Sudbury Prime Storage first so that we can review and, where appropriate, correct the transaction promptly.
Nothing in this policy prevents a customer from exercising rights available through their card issuer or applicable law.
10. Rental Agreement
The customer’s rental agreement may contain additional provisions regarding rent, notice, deposits, move-outs, default and other charges.
Where applicable, the rental agreement and this Refund and Cancellation Policy should be read together.
Nothing in this Refund and Cancellation Policy is intended to remove or restrict rights or remedies that cannot legally be waived.
11. Exceptional Circumstances
Greater Sudbury Prime Storage may consider refund requests individually where exceptional circumstances exist.
Any discretionary refund does not create an obligation to provide the same refund in another situation.
12. Contact Us About a Refund
For cancellation, billing or refund questions, contact:
Greater Sudbury Prime Storage
200 Notre Dame Street West
Azilda, Ontario P0M 1B0
Phone: (705) 665-1045
Email: payments@greatersudburyprimestorage.ca