Privacy Policy
Effective Date: August 2026
Greater Sudbury Prime Storage / Prime Self Storage Solutions (“Prime Storage”, “we”, “us” or “our”) respects the privacy of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with our website and storage services.
1. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as name; mailing or residential address; telephone number; email address; emergency-contact information; identification information where reasonably required; storage-unit or parking-space information; move-in and move-out information; billing and transaction information; vehicle, boat, trailer, RV or sea-can information; communications with our office; account and rental information; access-code and facility entry/exit information; video-surveillance images; website usage information such as IP address, browser information, device information and cookies and other information reasonably necessary to provide or administer our storage services.
2. Payment Information
Payments may be processed using third-party payment processors and storage-management/payment technology.
When a customer pays by credit or debit card, payment-card information may be collected and processed by the applicable payment provider.
We do not intentionally use payment-card information for purposes unrelated to processing or administering authorized transactions.
3. Why We Collect Personal Information
We may collect and use personal information to create and administer customer accounts; process storage rentals and reservations; manage storage units and parking spaces; process and record payments; communicate with customers; administer recurring-payment authorizations; provide gate and facility access; maintain security and access-control records; respond to questions and service requests; accept authorized deliveries; administer vehicle, trailer, boat, RV and sea-can storage; maintain business and accounting records; prevent or investigate fraud, theft, misuse or security incidents; maintain and improve our website and services; comply with legal, regulatory, contractual, insurance and accounting requirements and enforce our rental agreements and protect our legitimate business interests.
4. Video Surveillance
Greater Sudbury Prime Storage uses video surveillance as part of its facility-security program.
Cameras may record individuals, vehicles and activity in monitored areas of the property.
Video surveillance may be used for security, incident investigation, property protection, access control and other legitimate facility-management purposes.
Video recordings are retained only for an appropriate period having regard to operational, security and legal requirements.
5. Gate Access and Activity Logs
Our access-control system may record information including access codes, dates and times of entry or exit and other facility-access activity.
This information may be used to operate the facility, assist customers, investigate incidents and maintain security.
6. Consent
Where consent is required, we seek consent that is appropriate to the nature and sensitivity of the information being collected and the purpose for which it will be used.
In some circumstances, information may be collected, used or disclosed without consent where permitted or required by law.
7. Sharing Personal Information
We do not sell customer personal information. We may provide information to third parties where reasonably necessary to operate our business, including: storage-management software providers; website providers; payment processors and financial institutions; IT and security providers; accountants, legal advisers and other professional advisers; collection or recovery providers where appropriate; insurance providers where applicable and government, regulatory or law-enforcement authorities where required or permitted by law. Service providers are provided only with information reasonably necessary for the services they perform.
8. 6Storage and Other Technology Providers
Our website, customer portal, online rentals, electronic communications, account management or payment functions may be supported by third-party technology providers such as 6Storage and related service providers.
Information entered into these systems may be processed or stored by those providers in accordance with their services and privacy practices.
9. Cookies and Website Technology
Our website may use cookies and similar technology to operate website functions; remember user preferences; understand website traffic; maintain security; improve website performance and support online booking, account and payment functions.
Users can generally manage cookies using their browser settings, although disabling certain cookies may affect website functionality.
10. Communications
We may use customer contact information to send rental-related communications, invoices, payment notices, account updates, access information and other service communications.
Promotional or marketing electronic communications will be handled in accordance with applicable requirements, including applicable consent and unsubscribe requirements.
11. Protecting Personal Information
We use reasonable administrative, physical and technological safeguards appropriate to the nature and sensitivity of the information under our control.
These may include controlled access to customer information, password-protected systems, physical security, video surveillance, access controls and use of established service providers.
No electronic or physical security system can guarantee absolute security.
12. Retention
Personal information is retained only as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, contractual, security and legitimate business requirements.
When information is no longer required, it may be securely destroyed, deleted or anonymized as appropriate.
13. Accessing or Correcting Your Information
Customers may contact us to request access to personal information we hold about them or to request that inaccurate information be corrected.
Certain information may be exempt from access or correction where permitted by law.
We may take reasonable steps to verify a person’s identity before responding to a request.
14. Children
Our storage and rental services are intended for adults who are legally able to enter into rental agreements.
We do not knowingly operate our website for the purpose of collecting personal information from children.
15. External Websites
Our website may contain links to third-party websites or services.
Greater Sudbury Prime Storage is not responsible for the privacy practices of websites or services operated by third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology or legal obligations.
The current version will be posted on our website with its effective date.
17. Privacy Questions and Requests
Questions, concerns or requests relating to personal information may be directed to:
Greater Sudbury Prime Storage
200 Notre Dame Street West
Azilda, Ontario P0M 1B0
Phone: (705) 665-1045
Email: payments@greatersudburyprimestorage.ca